The Outside Inn
Ubon Ratchathani11 Suriyat Rd.Phone: +66 88 581 2069

THE OUTSIDE INN

Cancellation & refunds

This policy applies to restaurant orders placed with The Outside Inn, including orders arranged directly with us.

Cancelling a food order

Call +66 88 581 2069 as soon as possible. To qualify for a cancellation refund, you must contact us before preparation begins. Preparation may start shortly after an order is accepted, so there is no guaranteed cancellation window measured in minutes.

We will check the order’s preparation status and confirm whether cancellation is accepted. Accepted cancellations before preparation starts receive a full refund of the amount paid for that order, including any delivery fee.

Once preparation has started, change-of-mind cancellations are not refundable. Closing the cart or payment window does not cancel an order.

If we cancel your order

If The Outside Inn cancels the whole order because we cannot fulfil it, we will provide a full refund, including any delivery fee paid.

Missing, incorrect or damaged items

Please contact us promptly after collection or delivery, with your order number and a description of the problem. Where useful, include a photo. We will review the issue with you and arrange an appropriate replacement or refund. The change-of-mind restriction above does not apply to these problems or limit your statutory rights.

How to request a refund

  1. Call +66 88 581 2069, or message The Outside Inn on Facebook. For time-sensitive cancellations, please call.
  2. Provide your order number, order date, name, contact details, reason for the request and payment reference if available. Never send your PIN, password or full card details.
  3. We will check the order and payment, then confirm the outcome and any approved refund amount.

Refund method and timing

Approved refunds are returned using the same payment method as the original payment. Refunds are not automatically issued when you close the cart or payment page.

We will confirm processing arrangements and the expected timeframe when your refund is approved. The time for funds to appear depends on the payment provider and your bank. Please contact us with your order number if an approved refund has not arrived within the timeframe we give you.

Room enquiries

This food-order policy does not cover hotel reservations. Online room reservations are not currently available on this website. Please ask us for the applicable room rate, cancellation deadline and refund terms before confirming or paying for a room.

Contact

The Outside Inn
11 Suriyat Road, Ubon Ratchathani, Thailand
+66 88 581 2069